Is Social Media Killing Social Media?

Posted by Al Scillitani on July 24, 2008 – 10:47 am

With everyone trying to “get in” on the social media bandwagon, will the influx of unprepared and mismanaged social media programs and millions of nonsense postings deter people from using them?

Let’s discuss the first issue, unprepared and mismanaged social media programs.  Seems like everyday another program pops up.  Either a new one with new functionality or a new one trying to make a current program you are using more functional.  It is way to confusing.  Then you finally sign up to find out it sucks and no one is using it anymore.  By the end of the month you are now a member of 15 sites that you no longer visit. 

Another problem with these programs are their capabilities and capacities.  It frustrating as hell to sign into a program only to find the program is down.  It seems like people are creating programs with no vision or plan.  They are building the program and then waiting to see if it works and what it evolves into.  This isn’t necessarily a bad idea (let the people decide what it will be become), however you have to be ready and adapt accordingly.  You see an influx of users, immediately expand.  You see the users starting to complain for more functionality, immediately create this functionality.  The current programs are not scalable nor are they ready for change due to poor planning.

Second issue is the actual content being posted.  I will admit, sometimes I post a comment or blog about something that will not interest 99.9999% of people.  I am talking about the people the post just to post over and over.  There are millions of them.  These posts show up in search results or end up getting read because I clicked to follow them on Twitter, but didn’t realize they never have anything to say.  I end up unfollowing, but it still wasted my time and I just end up following someone else hoping for some real conversation.

I think time is the key to all of this.  When you think about it, how many hours a day do you spend on blogs, twitter, and other sites?  Out of those hours, how much time was wasted because you got absolutely no beneficial information at all?  This is why social media will end up killing itself.  There is still no real definition of what social media is and is not, no definite way to track ROI on the time you are spending on these sites, and it is growing so fast there is no way to filter out useless information and prevent thousands of broken programs from being created.

Britekite, Twitter, and all of these are great, but unless a company gets out there and defines social media and brands itself as the leader, I am not sure the social media hype will be around much longer.  Unless this happens, my prediction is in a few years people will revert back to reading trusted forums and blogs and that is about it.  It is much easier and much less time consuming for me to go to SearchEngineWatch.com and read posts from Nathania Johnson then to read 20 blog posts and go to 10 social media sites.  Let someone else filter out the junk and post the quality information you are looking for.  It is kind of the theory behind “The 4-Hour Workweek,” by Timothy Ferriss.  People will start to outsource their information gathering.

Google Showing Search Volume Numbers

Posted by Al Scillitani on July 9, 2008 – 7:52 am

Google is now showing actual search numbers in it’s Adwords Keyword tool.  I logged into my account as I normally do and added terms to the keyword tool within one of my adgroups, POOF!  Numbers were showing how many times those terms were searched on average for the previous month. 

Google Search Volume Image

Creating Unique Content For Google

Posted by Al Scillitani on June 10, 2008 – 8:02 am

Some of what I am about to write may not be new to some of you, others will be blown away.  I have been researching what Google defines as duplicate content for a few years now.  I want to share what I have found.

December 18, 2006 Adam Lasnik (you may remember him, he is the Google employee that sent me the pain killers) wrote an article about Duplicate Content

Adam wrote: “Duplicate content generally refers to substantive blocks of content within or across domains that either completely match other content or are appreciably similar.” This all makes sense to me.  Google does not want the top ten results to show identical content.  This wouldn’t be good for the original writer of the content, nor Google searchers.  What I am looking for is, what is the definition of “appreciably similar?”  Google will not post what percent of the content must be different to be seen as different content. 

In the latest article written by Google Team Member Sven Naumann, posted June 9, 2008,  Duplicate Content Due To Scrapers Sven writes,

Generally, we can differentiate between two major scenarios for issues related to duplicate content:

• Within-your-domain-duplicate-content, i.e. identical content which (often unintentionally) appears in more than one place on your site
• Cross-domain-duplicate-content, i.e. identical content of your site which appears (again, often unintentionally) on different external sites

For “Within-your-domain-duplicate-content” Sven recommends blocking what you don’t want Google to claim as the main content and using the Sitemap to tell Google which page is the main one.

For “Cross-domain” content, Sven writes, “we look at various signals to determine which site is the original one, which usually works very well. This also means that you shouldn’t be very concerned about seeing negative effects on your site’s presence on Google if you notice someone scraping your content.”

One of the most important sentences in Sven’s entire post is, “I’d like to point out that in the majority of cases, having duplicate content does not have negative effects on your site’s presence in the Google index. It simply gets filtered out.”

So what does this mean to you?  This means if you sell the same products that a major brand sells and a 100 other sites sell, if your content is the same or similar, it will most likely not rank because Google will deem the brands website “original one.”  Your product page will be filtered out and not shown in the top results.

One thing I would like to add, that is not discussed in either article, is your title and description tags.  Even though these are only a sentence or two, I had tested and noted that duplicate description tags will be considered duplicate content and will cause Google to “filter out” pages.  You should have unique title and description tags anyway, but same or similar tags will have a dramatic affect on your indexing/ranking of pages.

So, what is the magic number that Google uses to deem a page similar?  In my opinion, there isn’t one.  Like Google’s algorithm, it is very complex and based on several factors (vertical, theme, how many words are on the page, site layout, density, sentence structure, proximity of words, etc…)  For all websites, you can not randomly say, “if you change 20% of your copy, Google will treat it as unique.”  Basically, you want the bot to think your page is unique even though it contains a lot of the same information, but is worded differently than other sites.

To get cross domain similar pages and articles indexed, you can either add totally new content or try my recommendations below:

1. 100% unique title and description tags.  Don’t even look at the other sites tags.
2. Depending on the amount of copy, try not to have more than 2 sentences in a row exactly the same within the page.  The first few sentences of the copy must be different.  There are ways to change the wording, but still say the same thing.  This is key is trying to get your point across without duplication.
3. Re-arrange the paragraph order.  If there are 3 paragraphs, can the middle one be worded so that it can be moved to the first position?  This combined with re-arranging some of the sentences will help the page appear unique to bots. 
4. Remember, Google is looking at density, number of words, theme, etc.. so adding a new unique SEO optimized first paragraph will help.  Change some of the words towards the end of the page using a thesaurus.  For example, if you have a page selling a particular brand and model shoe, towards the bottom page add the term “footwear” replacing some of “shoe” text. 
5. If you have 100’s or 1000’s of pages like this, there are ways to automate the process.  It is easier when adding new pages.  The title tags can be created based on the unique new title you give to the product (again rearrange the words).  This product title will be placed on your page as well.  When content is added, there are ways to rearrange how it is laid out and written, developers can help with this.  It still needs to be readable, but if you are concerned about duplicate content, the tedious task of making these tweaks are a must.
6. When I am all done, I would like to see a new SEO optimized first paragraph and the remaining copy to adhere to the steps 1 thru 5 above.  Yes, it takes time, but it is better than adding all these product pages just for them to be “filtered out.”

Feel free to test.  Test a category or a few product pages.  Make the changes above and see if it makes a difference.  There are no guarantee’s when it comes to Google’s algorithm and there are 100’s of other factors involved in natural rankings, but making these changes should help Googlebot consider your pages unique. 

Twitter Flipped Me The Bird!

Posted by Al Scillitani on May 22, 2008 – 1:24 pm

Ok, I got this error on Twitter.  Is the robot giving me the finger or am I going crazy?

Twitter finger

Blog As a Subdomain Or Subcategory? The Final Word

Posted by Al Scillitani on May 14, 2008 – 8:56 am

I have been trying to figure out a definite answer to this question for almost a year now.  I have read probably hundreds of arguments back and forth with people within the industry argue why one is better than the other.  The problem is, the debate pretty much ended up even.  About half said go with the subdomain and the other half said go with subcategory.  I have come up with a conclusion.  If you don’t want to read how I got to it, go to the bottom of the page and read the conclusion paragraph.  If you want to see how I ended up with the conclusion, read on.

It started back in May of 2007 when I asked on Search Engine Watch forums.  I asked

 “There are many ways to add a blog to your corporate site: sub-category (domain.com/blog/title), sub-domain (blog.domain.com), a new domain, etc..

I would like to hear everyones opinion as to which is best and why.”

Highlights:
I would think the sub-category.
1. you would increase pages of your site
2. you would increase quantity and quality of backlinks to your main site (if you create good posts for people to link to)
3. sub-domain would not be good because it is treated like a different domain in the engines.
4. seperate domain name would not be good because all the links going back and forth, then engines find out they are on the same IP or same owner, they may penalize one of the sites/pages thinking something strange is going on.”

Other Highlights of forum thread

I think you are correct… those pages will be stronger under a developed parent domain (www.domain.com/blog/topic) and will increase content and potential SERP results within your site.
I see no value in launching it as a separate domain or sub-domain…

—-
Just a slight disagreement here based upon extensive experience with Corporate Blogs. I think the Sub-domains are the way to go, for many reasons - not the least being that they are easier for end users to remember than directories. A lot of traffic from Blogs can come from a sales force out talking to prospects sending them to a blog. It’s easier to say blog (dot) mycompany (dot) com than mycompanyname (slash) directory (slash) blog or somesuch. If you still want to use a directory, make sure its at the top level.

Also, sub-domains are great for internal linking purposes. I’m not going to go into the whole theory behind this, but believe me, it works.

——
For a company blog, we always opt for a totally different domainname for several reasons :

You can use the authority of your company site to launch your blog.

It’s far more easier to get links from and to get cited on other blogs if your blog is not on the company domain. It looks a lot more natural.

When multiple languages are needed, you can start multiple blogs and have the advantage of interlinking them.

——-
we are leading the pack in our niche of SEM with blogging. We have tried setting the blogs up both ways - on a subdomain and in a sub-directory. We have much more success with the subdomains.
because our site is so complex with many pages already, we found our newsletter blog pages were competing with other informational pages for possibly the same keywords. By setting up subdomains we have 2 “sites” ranking for the same keywords.

I then asked on Gooruze and found another, even older, thread on search engine watch

Three of the answers stood out.  The first was from Andy Beal. He wrote
“So both options are great if you want your blog tied to your company brand. Neither of them work well if you want to build a blog that might stand on its own two feet.”

If the blog is mostly designed to add content to the main site, with all the SEO benefits, go with the subfolder setup.
If you don’t care about the SEO benefits, go with the subdomain.”

Second was from Duncan Riley. “Depends on what you’re trying to achieve. If you’re trying to add traffic to a main site go with name.com/blog, if you’re looking at building a destination in itself go with blogtitle.name.com. Google considers subdomains as separate sites for memory.”

And the third was from Danny Sullivan on Search Engine Watch from a post on January 12, 2005.  Danny writes

“I generally advise people pondering the directory versus the subdomain/new domain question as follows:

1) If there’s substantial content you have that somehow warrants in your mind, and to your users, the need to have an entirely new web site, then go for having it under either a subdomain or new domain.

1B) Why do a subdomain over a new domain? First, it’s free. Second, you might like the consistency with branding.

2) If you have content that really fits with your main site, keep it in a subdirectory.

OK, so now I’ll take SEW as an example, since that was raised.

Our main site with original content is searchenginewatch.com, of course.

When we started the forums, they could have been searchenginewatch.com/forums. However, I thought the content and activities of the forums were important enough that they should have their own site.

In particular, people in my view tend to bookmark or treat sites with a little more respect if they aren’t full of slashes  In other words, making the forums as a subsection of SEW makes cause a few people not to perhaps bookmark it as readily, link to it or see it as standalone from the site itself.

For a pure SEO point, having it on its own subdomain means that it’s possible more pages will get indexed than if it were within a single site, since all search engine will spend only a certain amount of time within any one given site. Having your own home page at a root level may also help the particular topics central to that page perhaps rank you a bit better.

We also have a blog, blog.searchenginewatch.com. It was put on a subdomain for the same reason — substantial content different from the main site and with reasons warranting having its own site.

I have a long standing “webmasters” area about how to do submission, http://searchenginewatch.com/webmasters/. Why not make that webmasters.searchenginewatch.com or seo.searchenginewatch.com? The content isn’t substantial. There’s 10-15 pages total within that section. It’s a natural part of our main site. There’s no overriding reason to put it on its own.

FYI, we also considered doing something like sewforums.com. If we’d done that, we’d have all the same exact advantages of having a subdomain. Being a subdomain still for the major search engines seems to operate as being exactly the same as a completely different domain — which makes sense, as it is (all domains that end in .com are, for example, subdomains of .com itself).

As further proof of this, some noted when we launched that the site’s home page was PR3. Now I really, really, really don’t encourage people to worry about PR values — and I certainly don’t. But if forums.searchenginewatch.com were somehow seen as connected with searchenginewatch.com, you’d expect it would have been a higher value like the root domain itself. That didn’t happen. Only recently did the score rise, which I would assume is due to external links helping it rise over time (the blog, in contrast, started off at something like PR6 — links from the blogging world probably pushed it up more quickly)

Why not do sewforums.com? We didn’t for branding reasons. We wanted the domain name to be consistent with our main domain name.

You can also look at Google itself for examples of this. Google Images at google.com/images? No, images.google.com — and news.google.com — and froogle.com/froogle.google.com. Substantial content different from the main site that warrants being on its own domain/subdomain.

In conclusion, I come back to my standard advice for many things SEO — do what you think is best for your users. If you think it helps to have your site broken into subsites, do it. If you think you should link between them, as long as you are really doing it in a way that makes sense to human visitors, you should be fine.

Here’s a last warning sign. When you start doing a diagram of your interlinking and pondering really detailed questions of “if I do X, will that help or hurt with search engines,” that generally means you aren’t thinking from the human perspective.

In your case, if your products and services are really distinct — and they really have substantial content about each product, then the Intuit idea of quicken.com, turbotax.com, quickbooks.com and so on model may make sense.”


Most recently, on May 13th, 2008 I met with Ben Wills to discuss this issue as well.  He was pro subdomains and I was pro subcategories.

Almost all of the issues and benefits from threads above came up.  One of the bigger debates was possible crosslinking issues.  Ben brought up the main points above in favor of subdomains and it all made sense based on the sites he was referring to.  He also focused on Google and Googles algorithm.  I also mainly focus on Google due to the fact that they have the largest market share, however I do not dismiss Yahoo, MSN, and other 2nd and 3rd tier engines. While working with different agencies, I have gotten company sites unbanned from Google and Yahoo.  Everyone of the sites that I worked with that were banned in Yahoo had crosslinking issues.  Multiple sites, on same IP, with hundreds of pages crosslinking to the other sites.  I have not seen these issues with Google, though Google does state “excessive” crosslinking is not allowed.  A subdomain is considered a separate domain.  Will Yahoo, MSN, and other understand the site owner is not trying to be deceiving or understand these sites are legitimately related?  Is it worth taking that chance?
After discussing the pros and cons of both, I came up with the conclusion below.

CONCLUSION

Whew, that is a lot of info.  To conclude, there is not a definite answer for everyone.  There are factors you must ask yourself about your unique site and what your end goal is.

In my case, I am going with the companyname.com/blog.  Why?  We have an ecommerce site.  There are thousands of pages with products that other sites and manufacturers sell.  Some products must include descriptions given by the manufacturer.  This leads to duplicate content between our competing sites because they are doing the same.  We try to add information and tweak the information we get, but are very limited to the changes we can make.  We need unique, fresh content to our site.  Therefore I am opting for the subdirectory approach.

There are many things to consider when adding a blog. 

What is the goal of the blog?
Will you have it in several languages?
Does your current site need unique content? 
Are you using the blog for branding purposes? 
Will the content of the blog coincide with the products or services on your main site? 

Once you find out these answers regarding your sites,  and read this post and forum threads thoroughly, you should have a good idea on which way you should go.

Starbucks Out Of Splenda? How Can This Be?

Posted by Al Scillitani on May 9, 2008 – 8:14 am

Yes, this is another off topic rant of mine, but I cant help it.  The stupidity of it is too overwhelming for me to ignore.

I was on my way to work yesterday and stopped at the Starbucks on Highway 55 in Cary, NC.  It was about 8am so they have been open for about on hour or so.  I ordered my coffee and went to the area to add crème and Splenda.  The Splenda bin was empty.  I walked back to the counter and asked if I could have some Splenda and they reply was “we are out of Splenda.”  What? How can you be out of Splenda?

Why didn’t the closing manager notice they were out and buy some?  Why didn’t the opening manager notice they were out when they opened and buy some?  I don’t like the taste of Equal or Sweet n Low and I don’t want sugar.  Plus, what about the diabetics that want Splenda.  I wouldn’t be surprised if some people decided not to buy they drink after they found out they were out.

So who is to blame?  I think it starts at the top.  Starbucks are corporate owned. 

1. The managers must not be empowered or feel ownership in the company otherwise they would completed this simple task on their own.
2. The employees must not have been taught that they can notice something like this, pull $5 out of the cash drawer, go get some splenda, and put the receipt into the drawer.

I am not sure if any of you have been to Cary, NC but there are 2 supermarkets and 2 large pharmacies (that carry things like Splenda) within a 5 mile radius of almost anywhere in Cary.  It would have taken less then 10 minutes to get some Splenda. 

This also bothers me because something similar has happened before.  A while ago I went to an ice cream shop and asked for a banana split.  There were 3 people behind the counter doing nothing and one of them said that they are out of bananas.  I asked if they had a mad rush for banana splits that day and they said no.  They told me that they have been out of bananas for 2 days.  The sad thing is that this ice cream shop was in a strip mall and was one store away from a supermarket.  I seriously could have walked about 50 feet, bought a banana and walked back into the ice cream shop.

This is customer service management 101.  Get with it.

Social Media Trademark Infringement

Posted by Al Scillitani on May 6, 2008 – 7:26 am

So, what will be the next chapter in social media?  Somebody using your trademarked company name as their user and account name.

As many of you know, social media is a hot topic in the online world.  What I haven’t seen much of yet, is social media trademark infringement.  Not seeing it yet is actually a good thing.  Maybe companies have time to secure their name before they get taken.  If not, I can see this becoming as big as, or maybe even bigger than, domain name trademark infringement and we all know what a mess that is.  All the hoops and costs you have to go through to get your domain name back is crazy.

What to do?  Go to Twitter, Facebook, Myspace, and all the other social media sites and sign up using your company name.  Even if you don’t use it or even plan to use it, get it!  I signed up for twitter.com/alscillitani and then signed up for a company account under the name of the company that I work for. 

Once these names start to get taken, I have no idea how you will be able to get the person using it to transfer it over to you.  Who’s responsibility will it be to monitor this?  Will Twitter shut the person down?  Will attorney’s have to get involved?  Will it be like domain names and you can send a cease and desist and possibly some money?

Best advice is not to let it happen in the first place.  Sign up and get your name and your company name.

If you have other sites you would recommend others go to and sign up for their name, please add in a comment.

New Yahoo Ranking Changes

Posted by Al Scillitani on April 14, 2008 – 2:16 pm

I was reading Nathania Johnsons post on Search Engine Watch about Yahoo making changes to their search algo.  I ran a ranking report and completed some random searches and it appears more interior pages are ranking in the top 10 of Yahoo.

If you noticed a drop in your Yahoo rankings search to see what URL are showing up in the top 10.  Many of the ones I saw were not the home page of the site.  Check your category and product pages for proper unique tags and content.  BEFORE you make any changes, make sure these pages are not ranking in Google.  I can’t tell you how many times I have seen this happen.  You will make a change, you will rank higher in Yahoo, but your traffic and revenue will decline because that page was ranking in Google.  So first make sure the page you are going to tweak is not generating revenue for you in Google.  If it isn’t, then start optimizing the title, tags, and copy.  Make sure each tag is unique and mentions the category or product name at least once in the title and description tag.

SEOr’s Get Ready For Ebay

Posted by Al Scillitani on April 7, 2008 – 7:54 am

As some of you may know, Ebay has recently changed to “best match” algorithm and it will be the default setting when someone searches in Ebay.  If your company sells on Ebay and you are their SEO person, get ready to be pulled into Ebay meetings if you haven’t already.

Ebay listings can now be optimized similar to natural search rankings.  There are other factors involved, but one of the top factors in proper keywords in your title tag.  As the company’s SEO person, you will need to get involved in finding the best keywords for the titles.  From what I understand, here are the new “best match” Ebay listing factors (not necessarily in order):

1.       Relevant title

2.       Cost INCLUDING shipping

3.       DSR – Feedback rating for last 30 days

4.       Being a PowerSeller

5.       Listed in proper category

6.       Shipping distance

This also means usability of your Ebay listing will play a big part as well.  If your product page does not clearly state shipping costs, shipping time, describe the product properly, etc… your DSR will drop and so will your listings.

Recommedations:

1.       Inserts, inserts, inserts!!!  Add inserts in your boxes with your products.  Reiterate shipping policies, customer service policy, and an easy way for that customer to call and discuss any problems they may have. 

2.       Research keywords like you would for a new product page to your site.  Long tail terms.

3.       Take advantage of Ebay internal tools to test different titles and wording.

4.       Re-evaluate your shipping costs.  Check your competitors prices and shipping

5.       Have people in your company, spouses, friends, etc..  look at your Ebay page.  Can they quickly understand what you are are selling, find shipping costs, and find how long it will take for product to arrive.

6.       Look at the negative feedback you have received.  Is there anything you can fix to prevent future negatives?  See if there are any negatives that are similar and evaluate that situation, your customers are trying to tell you something.

Freaking Linkshare

Posted by Al Scillitani on April 4, 2008 – 3:06 pm

I have accounts with many of the affiliate networks.  In the years I have been doing affiliate management, I only got cheated once from a merchant, the Vitamin Shoppe, when they were on Linkshare.  They switched networks and never paid me a last payment.  It was only for about $150, but it was the point of it all.  Plus I ended up getting more upset at Linkshare for their lack of concern.  They didnt care nor help try to get my money.

Well, here I am again with another merchant that may not be paying me and yet again Linkshare is giving me the run around.  This time I am going to continuously contact them because we are talking about $4,000, not $150. 

Shaper Image owes me about 4 grand.  They filed for bancruptcy and from what I understand, affiliates have not been paid since.  The sad thing about it is this, Linkshare STILL has them as an active merchant and I just received an email from Sharper Image today with new HOT new affiliate promos for me to use.  ARE YOU FREAKING KIDDING ME?

In my first email to Linkshare, they replied that they forwarded my concerns to the merchant.  I never received anything from Sharper, but I replied to Linkshare asking how are they still an active merchant and where the heck is my money.  No reply.

I then emailed again asking them to forward to a senior level exec for a reply.  They replied back the my email has been escalated and I will get a reply in 3 to 5 business day.  Seven business days later, no reply.  I send again and got this reply:

“Dear Al,

I apologize for the delay in answering your inquiry.

I have contacted the Account Manager and they have given the following response:

“Official communication to affiliates from Sharper Image is coming soon.”

We apologize for this drawn out issue and we are currently doing the best we can do resolve it.

Thank you for contacting LinkShare!”

Meanwhile Linkshare is still signing people up and Sharper is still emailing affiliates to sell their stuff.

Unbelievable!!!